Help & FAQ

Frequently Asked Questions

1. Do you ship across Canada?

Yes! We ship to all provinces and territories across Canada. Enjoy free shipping on orders $55 CAD and over. For orders under $55 CAD, a flat shipping rate of $7.99 CAD applies. Estimated delivery times are 3–7 business days depending on your region.

2. Are your products authentic Korean skincare?

Absolutely. All products sold at KBeauty Mart are 100% authentic and sourced directly from authorized Korean brand distributors. We carry trusted brands like COSRX, Anua, Beauty of Joseon, Medicube, and more.

3. How do I know which products are right for my skin type?

Each product page includes detailed skin type recommendations and ingredient highlights. If you're unsure, feel free to contact us — we're happy to help you build a routine suited to your skin concerns, whether that's acne, dryness, hyperpigmentation, or sensitivity.

4. What is your return and exchange policy?

We accept returns on unopened, unused products within 14 days of delivery. If you received a damaged or incorrect item, please contact us within 48 hours of receiving your order and we'll make it right.

5. How long will it take to receive my order?

Most orders are processed within 1–2 business days. Delivery typically takes 3–7 business days depending on your location in Canada. You'll receive a tracking number by email once your order has shipped.

6. Are the products safe for sensitive skin?

Many of our products are formulated for sensitive skin and are free from common irritants like fragrance, alcohol, and parabens. Look for the "Sensitive Skin Friendly" tag on product pages, or reach out to us for personalized recommendations.

7. Do you restock sold-out products?

Yes, we regularly restock popular items. You can sign up for back-in-stock notifications on any sold-out product page so you'll be the first to know when it's available again.