Shipping policy

Where We Ship KBeauty Mart ships to all provinces and territories across Canada.

Shipping Rates

  • Orders $55 CAD and over — Free standard shipping
  • Orders under $55 CAD — Flat rate of $7.99 CAD

Processing Time Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). You will receive a shipping confirmation email with a tracking number once your order has been dispatched.

Estimated Delivery Times Standard shipping typically takes 3–7 business days after dispatch, depending on your location in Canada. Remote areas may experience longer delivery times.

Order Tracking Once your order ships, you'll receive an email with your tracking number. You can use this to monitor your delivery status.

Delays While we do our best to meet estimated delivery times, delays may occasionally occur due to carrier issues, weather, or high order volumes. KBeauty Mart is not responsible for carrier delays once the package has been dispatched.

Lost or Damaged Packages If your order arrives damaged or does not arrive within the expected timeframe, please contact us at hello@kbeautymart.ca within 7 days of the expected delivery date and we will work to resolve the issue promptly.

Return Window We accept returns within 30 days of the delivery date.

Eligibility To be eligible for a return, items must be:

  • Unopened and in their original, unused condition
  • In the original packaging with all seals intact

We do not accept returns on opened, used, or damaged products.

How to Request a Return To initiate a return, please contact us at hello@kbeautymart.ca with your order number and reason for return. We will provide you with return instructions.

Refunds Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.

Return Shipping Customers are responsible for return shipping costs. 

Exchanges If you received a damaged or incorrect item, please contact us within 48 hours of delivery and we will arrange an exchange or replacement at no additional cost.

Non-Returnable Items The following items cannot be returned:

  • Opened or used skincare products
  • Items marked as final sale
  • Gift cards

Return Shipping Customers are responsible for return shipping costs.